LAWLERS BARBECUE CUSTOMER CREED
Customers are the most important people in our store.
They are why we do everything we do.
Customers are never to be talked about…
They are to be talked to.
Customers are never a problem.
They usually just think they have a problem
and it’s usually something we didn’t do.
Customers are not stupid…they came to see us didn’t they?
Customers aren’t the enemy,
They are a part of our Team.
They can make or break our business.
Always involve the customer in conversation.
Do not talk among ourselves, and ignore the customer.
Do not talk about a customer unless it is good, or directed at correcting a situation.
Be nice…be responsive…show em’ you care.
Our good reputation is built on great service
and building relationships with our customers.